Cloud Support Call Consultant

Our team consists of AWS Solutions Architects, Microsoft Azure Certifications (AZ-900, AZ-305), Google Cloud Professional Architects, and Kubernetes certifications. We maintain 100% certification renewal rates and 85% hold multiple cloud platform certifications ensuring comprehensive expertise across all major platforms.

Our SLA guarantees 15-minute response time for P1 critical issues with 24/7/365 coverage. We maintain dedicated incident response teams across all time zones with escalation procedures. Average resolution time for P1 issues is 2.3 hours. We provide post-incident analysis and recommendations within 24 hours.

Yes, we specialize in multi-cloud strategies across AWS, Azure, and GCP. We design architectures balancing workload requirements, cost optimization, and vendor independence. Our expertise includes data movement strategies, consistent monitoring across clouds, and cost allocation models for hybrid environments.

We provide expertise for HIPAA, PCI-DSS, SOC 2 Type II, GDPR, CCPA, ISO 27001, and FedRAMP compliance. Our consultants conduct compliance audits, implement required controls, establish audit trails, and maintain compliance documentation. We've successfully guided 150+ organizations through certification processes.

We conduct comprehensive cost audits identifying optimization opportunities across compute, storage, and networking. Strategies include reserved instance purchases, spot instance utilization, auto-scaling policies, and right-sizing recommendations. Clients typically see 25-45% cost reductions within 90 days. We provide monthly cost reporting and forecasting.

We design customized disaster recovery strategies based on RTO/RPO requirements. Approaches include cross-region failover, multi-region active-active architectures, automated backup systems, and regular failover testing. We've achieved recovery times as low as 5 minutes for critical workloads with zero data loss.

Absolutely. We use the 6Rs migration framework: Rehost, Replatform, Refactor, Repurchase, Retire, and Retain. We conduct comprehensive infrastructure assessments, plan phased migrations, implement parallel running during transition, and ensure zero-downtime deployments. Our average migration spans 4-8 months with 99.9% uptime maintained.

Yes, we offer custom training programs covering cloud fundamentals, platform-specific topics, DevOps practices, security, and cost management. Programs include hands-on labs, certification exam prep, and ongoing mentoring. We've trained 5,000+ professionals across enterprise, mid-market, and startup organizations.

We provide flexible engagement models: hourly consulting ($250-400/hour based on expertise), managed services (retainer-based starting $5,000/month), project-based engagements, and hybrid models. Custom packages available for large enterprises. Initial assessments are free for qualified prospects.

Security is embedded throughout our consulting. We implement zero-trust architecture, encryption at rest/transit, IAM role management, vulnerability assessments, penetration testing, and security awareness training. We conduct quarterly reviews, maintain compliance documentation, and provide incident response planning ensuring organizations maintain strong security postures.